FAQs
What Shipping Methods are Available?
We provide only the priority shipping in both paid and free shipping, 'cause we don't like to keep you waiting.
Do You Ship Internationally?
We are shipping internationally, but some countries may have different shipping rate than others.
Do You Ship to PO Box Addresses?
Sorry, but we do not ship to PO box addresses.
How Long Is The Shipping Time?
The processing time after the purchase is usually within 2 business days, up to 3 business day in peak period.
And the shipping time is 2 to 3 business days, depending on the weather, location, etc.
Here are the payment methods we accept:
Visa, Mastercard, American Express, Paypal, Shopify Pay, Google Pay and Apple Pay
Shipping & Returns
Where does Abyssian ship?
We offer worldwide shipping, including but not limited to the United States, Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Canada, Czech Republic, Denmark, Fiji, Finland, France, Germany, Hong Kong, Iceland, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Kuwait, Luxembourg, Malaysia, Mexico, Monaco, Netherlands, New Caledonia, New Zealand, Norway, Poland, Portugal, Qatar, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, and the United Kingdom.
How long does it take to receive your order?
Your order will be processed by us within 1-3 business days. Shipping duration varies depending your destination, normally within 7-14 days for the destinations mentioned in the previous question.
How much is shipping?
Standard shipping is $6; Priority shipping is calculated at check out.
Free shipping is provided for orders over $65.
How can you obtain your tracking information?
Your tracking number will be provided once we processed your order within 1-3 business days.
How can you change or cancel your Abyssian order?
Once the order is placed, we are unable to change or cancel it, but you can always enjoy our 30-day money back guarantee program and return any items you like, as mention in the next question.
How do you return or exchange an item?
We hope our Abyssian customers are all happy with our products and service, we offer an stress-free shipping for your convenience. If you’d like to return or exchange the products, you can send the products back to us within 30 days from receiving the parcel for a money-back guarantee. Please reach out to contact@abyssianhaircare.com with your order number for enquiries.
How can you contact us if you have further questions on your order?
For further questions, please reach out to contact@abyssianhaircare.com, and we will get back to you within 1-3 business days.
Company
Where is Abyssian based in?
Abyssian is a Premium Hair Care Brand based in France, founded by French duo Sebastien Morin and Thierry Mandonnaud.
What does Abyssian stand for?
Our brand stands for Kind, Clean and Conscious. With years of experiences working with luxury beauty brands, our founders have come to realise that the demand for glossy, silky, bouncy locks is being delivered at a worrying cost to our health and the environment. Each with young families of their own, they understand the importance of leading by example, starting from Abyssian.
What is Abyssian’s mission and goals?
Behind our brand is a bright, shiny-haired team of big thinkers. Our priorities HAIR CARE, SELF CARE and CLIMATE CARE have led us to the safest sustainable source: nature. The result: a range of products that represents the most environmentally and socially responsible path to clean, beautiful hair.
How can you buy?
At the moment, we offer direct online order via our websitewww.abyssianhaircare.com, and we are cooperating with different retail partners such as Sephora in Singapore, Australia, Hong Kong, Thailand, Philippines, New Zealand and Malaysia, and Mimingmart in Hong Kong.
How do you become Abyssian’s business partner?
For business collaboration, please reach out to hello@abyssianhaircare.com.
How do you join the Abyssian team?
To join our team, please reach out to hello@abyssianhaircare.com.
Products
Can you use Abyssian haircare products during pregnant or breastfeeding period?
Yes, our haircare products are safe for pregnant or breastfeeding ladies. If any hesitations, we'd recommend that you to consult your doctor with our product ingredients listed on the product description page.
Can you use the Abyssian haircare products for your children?
Yes, our haircare products are safe for children. If any hesitations, we'd recommend that you to consult your doctor with our product ingredients listed on the product description page.
How does Abyssian products smell like?
Abyssian products are mainly made by plant-derived ingredients, filled with a refreshing scent of nature, leaving your hair a clean, weightless and shiny finish.
Is abyssian cruelty-free or Vegan?
All Abyssian products are cruelty-free and Vegan friendly.
Is Abyssian all natural?
Nature and sustainability are Abyssian’s highest concerns. A minimal amount of clinical active ingredients are used for better hair performance, but we strive towards as clean, kind, conscious as possible, and safe for your hair and scalp.
Does abyssian test on animals?
Abyssian promise to be cruelty-free with absolutely no test on animals.